What does the eight-day
cooling-off period mean?
The order process
in our online boutique is completed by clicking the ‘ORDER
NOW’ button. When you do this, you
send us a binding order and we then begin to custom-make your items. However,
we allow you
eight days from when you send
your order to change your mind. You can cancel your
order without giving any
reasons before the end of this period. You will no longer be bound by your
order and we will refund the price you paid.
This does not, however, affect your right of withdrawal
How can I cancel my order?
You can cancel your order by
writing to us:
- by email to: firstname.lastname@example.org
- by post to: Meister GmbH, Kasernenstraße
85, 78315 Radolfzell (Germany)
Please include the following
points in your message:
- an unequivocal statement to the effect of
‘I herewith cancel the following order’
- order date
- order number
- if appropriate, a description of the
good(s) if you do not wish to cancel the entire order
- your full name (first name and surname)
- your full address (street, post code,
- place and date
The easiest way is to include
the email confirmation you received from us.
Also, please make sure you
adhere to the eight-day cooling-off period. This deadline is deemed to have
been respected if we receive your notification no later than the eighth day
after the date on which
the order was placed.
If you do not comply with the
above conditions, we cannot cancel your order.
What are the consequences of
Provided you send us your
cancellation within eight days with all the required details, you will no
longer be bound by your order. We will refund the
price you paid within 14 days
of receiving your cancellation notice. In the case of payment by credit card,
the refund will be made to the original credit card.